Q: Do you have multiple locations?
A: No, we only have one location in Eldersburg, MD.
Q: Are you GMP or GLP certified?
A: No, we are not a GMP or GLP company, as we do not manufacture clinical grade material. All of our products, whether standard or custom, are for research/manufacturing use only.
Q: Can we order from multiple lots?
A: It is common for certain catalog numbers to have multiple lots available at a given time. If it is not available, we can create a custom quote for you.
Q: Why do you have minimum order requirements for custom products?
A: We have minimum order requirements for custom products because it is more cost effective for the customer. Most of the time, it costs the same to produce one vial as it would 10 vials.
Q: Do you ship internationally?
Q: How can I obtain a Certificate of Analysis?
A: They can be found on specific product pages. For previous lots, please contact us.
Q: How do you know if a product is biohazardous?
A: Please look for the “Biological Substance A” or “Biological Substance B” warning on the product page below the item price.
Q: I am a new customer, how do I set up credit?
A: Please complete the account account record form and return to begin the credit process.
Q: What do the terms FOB shipping point/FOB origin and FCA shipping point mean?
A: FOB shipping point or FOB origin is used for domestic shipments and indicates that the buyer pays shipping costs and takes responsibility for the goods when the goods leave the seller’s premises. FCA is the term used for international shipments. It means the seller hands the goods over to buyer’s designated carrier (pre-cleared for export) at the seller’s premises. Cost and risk change from buyer to seller as soon as the goods are accepted and signed for by the buyer’s designated carrier.
Q: Do you use a particular freight company?
A: Yes, we use FedEx. For International customers, we do have alternative shipping companies if we can not ship with FedEx. Contact us for more details.